This Privacy Policy explains how gangbet collects, uses, stores, and protects your personal data when you use our Platform. We are committed to handling your information with care, transparency, and in compliance with applicable data protection obligations under our International Gaming Authority licensing framework.
gangbet (operating at gangbet.club) is the data controller in respect of all personal data collected through the gangbet Platform. gangbet operates under International Gaming Authority licensing, which imposes data protection obligations on licensed operators as part of the licensing framework. References to "gangbet", "we", "us", or "our" in this Policy refer to the gangbet Platform operator in its capacity as data controller.
All enquiries relating to the use of your personal data should be directed to: [email protected] (plain text — not a clickable link).
When you create a gangbet account, we collect: full legal name, date of birth, email address, Malaysian mobile telephone number, residential address, and preferred language. This information is necessary to create and maintain your account and to fulfil our identity verification obligations.
To comply with Know Your Customer (KYC) obligations imposed by the IGA, gangbet may collect copies of government-issued identification documents (Malaysian MyKad, passport), proof of address documents, and source-of-funds documentation. These documents are processed by gangbet's KYC compliance team and, where applicable, by third-party identity verification service providers operating under data processing agreements.
We collect payment method details necessary to process deposits and withdrawals — including Touch n Go eWallet identifiers, Boost account references, bank account numbers (Maybank, CIMB, Public Bank, and others), and card details (last four digits and card type — full card numbers are not stored by gangbet and are processed exclusively through PCI-DSS compliant payment processors).
gangbet records all financial transactions (deposits, withdrawals, bonus awards) and gaming activity (bets placed, games played, session duration, wager amounts, outcomes) associated with your account. This data is used for account management, regulatory reporting, responsible gaming monitoring, and fraud prevention.
When you access the gangbet Platform, we automatically collect: IP address, device type and operating system, browser type and version, referring URL, pages visited, session timestamps, and approximate geolocation derived from IP address. This data is used for security monitoring, platform optimisation, and fraud detection.
We retain records of communications between you and gangbet support, including live chat transcripts, email correspondence, and support ticket history. These records are used for quality assurance, dispute resolution, and regulatory compliance purposes.
| Data Category | Examples | Collected At |
|---|---|---|
| Registration | Name, email, DOB, address | Account creation |
| KYC / Identity | MyKad copy, proof of address | First withdrawal / verification trigger |
| Financial | e-Wallet IDs, bank account numbers | Deposit / withdrawal |
| Gaming Activity | Bet history, session duration | During platform use |
| Technical | IP address, device type, browser | Each session |
| Communications | Support chat, email history | When contacting support |
gangbet uses your personal data for the following purposes:
gangbet processes personal data on the following legal bases:
gangbet shares personal data with third-party service providers who process data on gangbet's behalf under written data processing agreements. These providers include: payment processors (for deposit and withdrawal handling), identity verification providers (for KYC document processing), cloud infrastructure providers (for platform hosting and data storage), and customer support platform providers. All service providers are contractually required to process data only as directed by gangbet and to maintain appropriate security standards.
gangbet may disclose personal data to the International Gaming Authority and to applicable financial intelligence units or law enforcement agencies where required by law, where disclosure is necessary to prevent fraud or money laundering, or where gangbet is ordered to do so by a court of competent jurisdiction.
gangbet does not sell, rent, or trade your personal data to third parties for their own independent marketing purposes. Data shared with service providers under Section 5.1 is used exclusively for the purposes set out in this Privacy Policy and the applicable service provider agreements.
In the event of a merger, acquisition, or sale of all or substantially all of gangbet's assets, personal data may be transferred to the acquiring entity. Players will be notified of any such transfer and its implications for their personal data by email to the registered address prior to the transfer occurring.
gangbet uses the following categories of cookies on the Platform:
You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the gangbet Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.
gangbet retains personal data for the following periods, after which data is securely deleted or anonymised:
gangbet implements the following technical and organisational security measures to protect your personal data:
While gangbet takes all reasonable steps to protect your personal data, no system is impenetrable. Players are encouraged to use strong unique passwords for their gangbet account and to enable two-factor authentication to protect their account from unauthorised access.
Subject to applicable law and gangbet's regulatory obligations, you have the following rights in respect of your personal data held by gangbet:
To exercise any of the above rights, contact gangbet at [email protected]. We will respond to verified requests within 30 days. Identity verification will be required prior to processing any data subject request.
gangbet may send you promotional communications by email regarding new games, bonuses, sports promotions (including Malaysia Super League and EPL specials), and platform updates. You may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional communications, which are sent in connection with your account activity (e.g., deposit confirmations, withdrawal notifications, KYC requests, and security alerts). These will continue regardless of marketing preferences.
The gangbet Platform is strictly not intended for, and does not knowingly collect data from, persons under the age of 21. If gangbet becomes aware that a person under 21 has provided personal data or registered an account, gangbet will promptly close that account, delete the associated personal data to the extent not required to be retained for regulatory purposes, and report the matter to the IGA as required under licensing obligations. If you believe a minor has accessed the gangbet Platform, please contact [email protected] immediately.
gangbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or IGA licensing obligations. Material changes will be notified to Players by email to the registered address and by prominent notice on the gangbet Platform no fewer than 7 days before the revised Policy takes effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Policy. Players who do not accept the revised Policy should close their account prior to the effective date.
For all data protection enquiries, subject access requests, or privacy complaints, contact gangbet at:
For information about our general platform terms, see the Terms & Conditions. For responsible gaming tools and resources, visit the Responsible Gaming page.
Six ways gangbet protects your personal data on the Platform
Every interaction with gangbet — login, deposit, withdrawal, game session — is encrypted with 256-bit SSL. The same standard used by Malaysian banking platforms.
Sensitive personal data stored on gangbet infrastructure is encrypted at rest. Access is restricted by role-based controls — only authorised personnel with documented operational need can access player data.
gangbet's data protection practices are subject to periodic review under International Gaming Authority licensing — providing independent oversight of how player data is managed.
Access, rectification, erasure, portability — gangbet responds to all data subject requests within 30 days. Submit a request any time to [email protected].
gangbet does not sell or rent your personal data to third parties for independent marketing. Data shared with service providers is strictly limited to what is needed to deliver platform services.
Unsubscribe from gangbet marketing emails with one click. Your opt-out preference is applied within 10 business days and does not affect transactional account notifications.
You now understand how gangbet handles your personal data. Log in to your account and enjoy a secure, transparent betting experience built for Malaysian players.
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